Almost every train passenger has likely experienced the chaos of changing platforms at some point. Often, when a train is about to arrive, an announcement is made about which platform it will arrive on. If the platform changes at the last moment, the rush can be quite stressful.
However, if you know the correct method, you can easily find out which platform the train will arrive on.
For this, you can use the NTES (National Train Inquiry System), which is completely free. The special feature of this system is that it allows you to get live information about the train’s platform.
NTES (National Train Inquiry System) is the official web and mobile app platform of the Indian Railways, which is completely free to use.
It doesn’t require logging in or creating an account.
This app provides real-time, accurate information about train status, delays, arrival and departure times, and station platform numbers.
It can be accessed as an app on any smartphone or in a browser.
To find out which platform your train will arrive on, open the NTES app or website and search for the 5-digit train number on your ticket.
Note: For accurate results, search for the train number instead of the train name.
Then click on Live Status. Here, you will see complete information about the train’s current status, delays, and the expected platform number at your boarding station.
This information is updated according to railway operations.
For the most up-to-date information, check the app 20 minutes before arriving at the station. Alternatively, you can refresh the app and check again upon arrival. At major stations, platforms can change at the last minute for various reasons.
While the NTES app saves passengers hassles by providing real-time platform information, sometimes updates may take time to appear on the app due to network issues or server delays.
In such a situation, it’s okay to cross-check the information with the display boards and official loudspeaker announcements at the station.
Sudden platform changes can be especially difficult for the elderly, children, and those traveling with heavy luggage. The NTES app allows you to prepare mentally before arriving at the station. However, during rush hours, the app data may be delayed by 1-2 minutes. Therefore, once inside the station, always consider the display boards and official loudspeaker announcements as final and correct.