Under the RDSS scheme, the installation of smart prepaid electricity meters is progressing rapidly in various states. However, people are increasingly worried about the balance not being updated despite recharging their electricity meters. Numerous posts have surfaced on social media, where people report that the meter’s balance is not being updated despite the money being deducted from their account after recharging their smart prepaid electricity meter.
If you are using a prepaid electricity meter and are worried about the balance not being updated after recharging, you can lodge a complaint from your phone. There are various avenues available, including apps, phone numbers, email, and social media, where your account will be updated within minutes after submitting a complaint about the balance not being updated.
If your smart prepaid electricity meter balance is not updated even after recharging, first call 1912. It’s worth noting that this is a common number for electricity complaints across India. By calling this number, you can provide your customer ID and recharge-related information.
Then, the customer care officer updates your account or registers your complaint. Call this number from the phone number registered with the electricity department. This will make it easier to register your complaint.
Different states have also provided separate numbers to resolve payment and recharge-related complaints. Contacting these numbers can also resolve recharge and balance updates. You can call the number specific to your state and inform them about your recharge issue and have your account updated.
Uttar Pradesh (UPPCL) — 1800-202-240 (BillDesk) / 1800-202-1810 (PayU)
Bihar (NBPDCL/SBPDCL) — 1800-345-6198 (Smart Meter Special Desk)
Madhya Pradesh (MPWZ/MPCZ) — 1800-233-1266 / 1912
Rajasthan (Jaipur/Jodhpur) — 1800-180-6507 / 1800-180-6045
Delhi (Tata Power-DDL) — 1800-208-9124 / 19124
Maharashtra (MSEDCL) — 022-26478246 (Payment Gateway Helpdesk) / 1800-233-3435
Assam (APDCL) — 8876100100 (Prepaid Support) / 0361-2313200
Haryana (DHBVN/UHBVN) — 1800-180-4334 / 1800-180-1550
In addition to calling, you can also report your recharge-related complaint to the relevant department through apps. You can use these apps based on your state.
Uttar Pradesh – UPPCL Smart Consumer App
Bihar – Bihar Bijli Smart Meter App
Madhya Pradesh – Smart Bijlee App
Rajasthan – Bijli Mitra App
Delhi – TPDDL Connect App
Maharashtra – Mahavitaran (MSEDCL) App
Assam – myBijli App
Chhattisgarh – More Bijlee App
Haryana – DHBVN / UHBVN Consumer App
You will find the option to register a complaint on these apps. Through this, you can report your recharge and balance updates to the department and update your account.
Similar to the different phone numbers, you can also report your complaints to the electricity department via email. The email addresses are as follows, according to the states.
Uttar Pradesh (UPPCL): payment.uppcl@billdesk.com (BillDesk) / uppcl.support@payu.in (PayU)
Bihar (NBPDCL): billing.nbpdcl@gmail.com / revenue.nb@gmail.com
Bihar (SBPDCL): itcell.sbpdcl@gmail.com
Delhi (Tata Power-DDL): customercare@tatapower-ddl.com
Maharashtra (MSEDCL): helpdesk_pg@mahadiscom.in
Madhya Pradesh (MPWZ): customercare@mpwz.co.in
Haryana (UHBVN): 1912@uhbvn.org.in
Haryana (DHBVN): 1912@dhbvn.org.in
Assam (APDCL): support@apdcl.org
Rajasthan (Jaipur Discom): helpdesk@jvvnl.org
Please ensure that you include your name in the email. Be sure to provide your account ID and recharge details, such as the amount and time of recharge. Also, send the receipt received after the recharge as an attachment to the email.